Claude has blocked my account saying "the user seems to be under 18 and Claude is for 18+ people" EXCUSE ME I think its clearly rated 12+???

Claude has blocked my account saying "the user seems to be under 18 and Claude is for 18+ people" EXCUSE ME I think its clearly rated 12+??? I am 17 and i was researching for my maths and chemistry project for a week and now my account is just GONE!